Frequently Asked Questions
How do I order a custom hat?
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Simply fill out the inquiry form on our Contact page. From there, we'll schedule a consultation to discuss your vision, design ideas, preferred hat style, and budget before beginning your custom commission.
How much do custom hats cost?
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Because every hat is one of a kind, pricing varies depending on the complexity of the design, artwork, branding, embellishments, materials, and level of customization. A personalized quote will be provided during your consultation once we've discussed your vision and budget.
Is a deposit required?
Yes. A $25 non-refundable deposit is required to reserve your commission and begin the design process. This deposit is applied toward the final cost of your custom hat.
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How long does a custom hat take?
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Turnaround times vary depending on the season and the complexity of your design. An estimated completion timeline will be discussed during your consultation. If you have a specific deadline or event, please let us know when submitting your inquiry.
Yes! Lucky Penny Cowboy Hats specializes in customizing hats that you provide. You can either send a hat you already own or purchase a new hat and have it shipped directly to me. Once your hat arrives, I'll transform it into a one-of-a-kind piece through our collaborative design process.
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Do I provide my own hat?
Can I send inspiration photos?
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Absolutely. Inspiration photos are encouraged and help guide the design process. While your hat won't be an exact replica of another artist's work, we'll use your inspiration to create a one-of-a-kind design that reflects your personal style.
Can I customize every part of my hat?
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Yes! From hand-burned artwork and custom branding to distressing, hat bands, feathers, charms, playing cards, and other embellishments, every detail is thoughtfully designed in collaboration with you.
Will my hat look exactly like the photos on your website?
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Every Lucky Penny Cowboy Hat is individually handcrafted, making each piece truly one of a kind. Slight variations in shading, texture, placement, and finish are a natural part of the artistic process and add to the uniqueness of your custom hat.
Do you accept returns or exchanges?
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Because every hat is custom-made and personalized, all sales are final. Please review your design carefully during your consultation, as custom commissions are not eligible for returns or exchanges.
Do you ship?
Yes! We proudly ship throughout the United States & internationally if needed.. Shipping costs and delivery details will be discussed during your consultation and included in your final quote.
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How do I care for my custom hat?
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To preserve the beauty of your handcrafted hat, avoid excessive moisture, prolonged sun exposure, and crushing or bending the brim. Store your hat in a cool, dry place and handle it by the brim rather than the crown whenever possible.
I don't know exactly what I want. Can you help?
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Absolutely! You don't need to have every detail planned before reaching out. Whether you have a clear vision, a few inspiration photos, or just a general idea, I'll guide you through the creative process. Together, we'll design a one-of-a-kind hat that reflects your personality, style, and story.